Comcast customers: You are being watched

I recently wrote a page-one story about how some Comcast customers got vague or flat-out-wrong information about whether they'll be affected by the coming transition to digital television (short answer: they won't).

Comcast today followed up to say that the customers quoted in my piece got the runaround because customer-service workers weren't properly trained at the time. Now they are, a spokeswoman claims. Gee, I hope so.

But there's a slightly creepy aspect to Comcast's follow-up: This means it was able to identify all the folks quoted in my piece, and when they called.

It turns out companies are serious when warning you that your calls might be logged or recorded for future reference.

Update: Comcast responds to this post, via Twitter.